Refend Policy

Refund & Return Policy

At Dr. Attiya Tareen Skincare, customer satisfaction is our top priority. We strive to ensure every product you receive is of the highest quality and reaches you in perfect condition. Please read our return and refund policy carefully before making a purchase.

1. Returns Eligibility

We accept returns under the following conditions:

  • The product is unopened, unused, and in its original packaging

  • The return request is made within 7 days of receiving your order

  • You must provide proof of purchase (order number or receipt)

Note: We do not accept returns for used products, trial kits, or items purchased on sale.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Kindly share a clear photo or video of the issue for verification. Once confirmed, we will offer a replacement or full refund at no additional cost.

3. How to Request a Return

To initiate a return or refund, please contact our customer care team:
📧  drattiyaskinmatters@gmail.com
📞 +92 331 5228889
Include your order number and reason for return.

Once your return is approved, we will arrange pickup or ask you to send the product to our designated return address. Return shipping charges (if applicable) are the responsibility of the customer unless the product was damaged or incorrect.

4. Refund Processing

Once we receive and inspect the returned item, your refund will be processed within 5 to 7 working days. The refund will be issued via your original payment method or bank transfer (as applicable).

5. Non-Refundable Items

We do not offer refunds on:

  • Used or opened products

  • Sale or promotional items

  • Products returned after 7 days of delivery

Need Assistance?
If you have any concerns regarding your order, our team is here to help you every step of the way.
Contact:

drattiyaskinmatters@gmail.com | +92 331 5228889



what customers say

"I've struggled with adult acne for years, and nothing worked — until I tried Dr. Attiya Tareen’s Acne Control Serum. Within two weeks, I noticed a huge difference. My skin feels clearer, calmer, and more confident than ever!"

Ayesha M., Lahore

what customers say

"Finally, a skincare brand that understands Pakistani skin! The Brightening Cream helped reduce my pigmentation without irritation. Love that it's dermatologist-formulated and gentle on my sensitive skin."

Hira K., Islamabad

what customers say

"Dr. Attiya Tareen’s sunscreen is a game-changer. It’s lightweight, non-greasy, and doesn’t leave a white cast. I use it every day and even under makeup!"

Fatima R., Karachi

what customers say

"I trust Dr. Tareen because of her decades of experience. I’ve visited her clinic, and now using her skincare line feels like getting expert care at home. My skin has never felt this healthy."

Sana A., Multan

what customers say

"The hydration serum worked wonders for my dry, flaky skin. Within a few uses, my face looked plump and smooth. Highly recommended for winter skincare!"

Nimra S., Rawalpindi